Returns & Refunds

Last Updated: June 3, 2025

Introduction

At GN Air, we are committed to providing the best customer experience and ensuring your full satisfaction with our air conditioning products and services. This policy outlines the terms and conditions for returning or exchanging air conditioners from Midea and Carrier (Miraco), exclusively sold and installed by GN Air.

1. Returns & Exchanges Within 14 Days of Installation

You may request a return or exchange within 14 days of installation, provided the following conditions are met:

  • The product must be in its original condition, with no damage or excessive use.
  • The original packaging and all accessories (remote control, manuals, etc.) must be included.
  • The original purchase invoice must be provided.
  • There must be no damage or scratches due to misuse or improper installation.
  • The unit must have been installed by GN Air or an authorized technician.

2. Faulty or Defective Units – Within 30 Days

If the product has a factory defect or technical fault, you may request a return or exchange within 30 days of installation, under the following conditions:

  • A certified technical report from an authorized service center must confirm the defect.
  • The unit must be in its original condition and include all accessories.
  • The original purchase invoice must be provided.
  • The issue must not be the result of misuse or improper installation.

3. How to Request a Return or Exchange

To begin the return or exchange process:

  1. Contact our customer service team via phone at [Customer Service Number] or email: [Customer Service Email].
  2. Submit a request stating the reason for return/exchange, along with the original invoice.
  3. In the case of a technical fault, include the certified technical report.
  4. After reviewing your request, we will contact you to schedule a pickup or exchange.

4. Non-Eligible Return & Exchange Cases

Returns or exchanges will not be accepted in the following cases:

  • More than 14 days have passed since installation (unless due to a verified defect).
  • Damage resulting from misuse or incorrect installation by the customer.
  • The original invoice is not provided.
  • Missing or damaged accessories.
  • Products purchased under special offers clearly marked as non-refundable.

5. Refunds

  • If a return is approved, the payment will be refunded using the original payment method.
  • Refunds may take 7 to 14 business days from the date of approval.
  • Installation and delivery fees are non-refundable unless the return is due to a confirmed defect.

6. Contact Us

For any inquiries regarding our return or exchange policy, please contact us at: contact us

We value your trust in GN Air and strive to deliver the highest standards of service and product quality.